Our Cookie & Privacy Policy.

At Car Doctor, the trust and confidence of visitors to our website is our foremost priority. Here you’ll find information on how we treat the data we collect from visitors to our website.

Who are we

Our business name: Car Doctor Medway Limited

Our website address: www.car-doctor.uk

Contact Information of business owner: info@cardoctormedway.co.uk

What Personal Data we Collect and why we Collect it

When someone visits car-doctor.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to obtain relevant information, such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify an individual by any of their personal details. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how we use cookies on this website, in the Cookies Policy section of this policy.

If we require personally identifiable information through our website, we will be upfront with you about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.

Form Submissions

As part of the form submission process on our website, we collect and store the information provided during the form submission. This includes full names, email addresses and phone numbers. We use this information to:

– Book your car in for the service you have requested.

– Contact you if we need more information from you, or to provide you with further information.

We keep all contact form submissions on record for 6 months for customer service purposes. In no circumstances do we use the information that has been submitted for marketing purposes.


When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Links to External Websites

This privacy notice does not cover the links to other websites. Those sites are not governed by this Privacy Policy. If you have questions about how a site uses your information, you’ll need to check that site’s privacy policy.

Cookie Policy

About this Cookie Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, please read through our privacy policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

What are Cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

How do we use Cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What Type of Cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyse how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How Long do Cookies Last?

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

How can I Control Cookie Preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit https://en.wikipedia.org/wiki/HTTP_cookie, or www.allaboutcookies.org.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Google Analytics

When someone visits car-doctor.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to obtain relevant information, such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify an individual by any of their personal details. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.

What Type of Cookies do Google Analytics use?

Functional– Cookies used for functionality allow users to interact with a service or site to access features that are fundamental to that service.

Security– Cookies used for security authenticate users, prevent fraud, and protect users as they interact with a service.

Analytics– Cookies used for analytics help collect data that allows services to understand how users interact with a particular service.

Advertising– Google uses cookies for advertising, including serving and rendering ads, personalizing ads.

Personalisation– Cookies used for personalisation enhance the user’s experience by providing personalized content and features.

‘_ga’ is the main cookie used by Google Analytics. ‘_ga’ enables a service to distinguish one user from another and lasts for 2 years.

Your Data

Who we Share Your Data with

We will make it clear when we collect your personal information and we will always explain what we intend to do with it. We will never share your data without prior consent.

How Long we Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

What Rights you Have Over Your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Simply email your request to info@cardoctormedway.co.uk

Where we Send Your Data

Visitor comments may be checked through an automated spam detection service.

How we Protect Your Data

We have taken measures to protect your data by using a firewall. We also scan our website every day using a malware scanning software to detect any privacy breaches.

What Data Breach Procedures we Have in Place

If we detect a personal data breach, we will report this to the relevant authorities within 72 hours. If the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, we will inform those individuals without undue delay.

Contact Information

If you have any queries or concerns, please do not hesitate to contact us by email: info@cardoctormedway.co.uk

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 28th February 2022.